NEW DELHI: The operator of multiple airports including those at Mumbai and Ahmedabad — Adani Airport Holdings Limited (AAHL) — has tied up with leading tech player Thales to enhance passenger experience.
Under this partnership, Thales has already deployed the “Fly to Gate” solution for DigiYatra at seven AAHL-managed airports — Mumbai, Ahmedabad, Guwahati, Jaipur, Lucknow, Mangaluru and Thiruvananthapuram — since early 2024.Now AAHL has awarded Thales an additional contract to deploy at all its airports “airport operation control centre” (APOC) to “optimise overall airport management and enhance passenger experience securely.”
APOC is a cloud-based smart digital platform that will centrally host all necessary applications to improve overall airport management, security, and passenger experience. This platform collects operational data from integrated airports sub-systems and sensors, while complying with standards of privacy. This data is then intelligently processed using automation, big data analytics, and robust AI algorithms. “The solution which will be deployed soon, will anticipate, and reduce unplanned resource shortages, hence increasing predictability and global efficiency,” Thales said in a statement.
“This strategic collaboration includes a fully integrated airport solution provided by Thales based on three pillars: smart airport security, biometric passenger journey, and operations efficiency; addressing all Adani airports.
The overall solution encompasses Thales’ Fly to Gate, deployed in early 2024 to provide passengers with touchless biometric solutions for DigiYatra1, and its APOC, which will be set up soon to enhance management and security at AAHL’s airports. Thales’ technologies enable AAHL to revolutionise air travel in India by efficiently and securely managing complex airport operations while improving travel experience for passengers in full compliance with privacy regulations,” the statement added.
Thales VP and country director for India Ashish Saraf said: “We are delighted to strengthen our partnership with AAHL to bring innovative technology solutions to revolutionise airport operations and the passenger experience in India. Our Fly to Gate biometric solution for DigiYatra and the smart APOC will enable AAHL to streamline operations and also ensure a secure and simplified journey for millions of passengers. Together, we are committed to support India in its vision of becoming the largest aviation market in the world by 2047.”