After finding a rat, lizard, and frog in the food, another story of finding unusual things in a meal surfaced online when a man claimed that he had found a sharp object in one of the dishes he had ordered from Zomato.
Taking to his LinkedIn account, a man claimed that he ordered Afghani chaap and a couple of rumali rotis but found a sharp object in the chaap.He also accused that the customer care centre didn’t address his complaint and kept “copy-pasting” the same thing during the conversation.
He also said that despite asking multiple times the person didn’t agreed to have a normal conversation on call so that the matter can be resolved.
“This isn’t about your campaigns although they are pretty cool but playing with people’s lives is not cool. This is about your exceptionally bad service and customer care team. I ordered Afghani chaap and a couple of rumali rotis it turns out there was sharp object in the chaap. Now comes the best part, I requested for a full refund to which your team didn’t agreed to and then I remembered you guys pay to riders as well and I later realised that the amount you were willing to pay was ok,” he said in a LinkedIn post.

Caption: A man shared this image of a sharp object he said he found in his Zomato order. (LinkedIn/Kumar Aryan)
“But then i realised the extremely poor conversation that I had with your representative who continuously just copy pasted same content to me. Despite asking multiple times the person didn’t agreed to have a normal conversation on call so that I can check with him and the team how this could be resolved. I hope you guys start putting some part of your marketing budget into helping your teams understand how to be human,” he added.
He also said that in the era of the AI, it has become crucial for people to be more human.
After he posted this post, the users also share their experiences on the LinkedIn. One of the users said, “Had similar experience with customer care team, when I got one of my items of the order wrong. Instead of addressing the concern, the bot replies only annoyed me, I reached out on Twitter as well, but their social care is equally pathetic, at the end, I just ended up paying more for less and didn’t get any refund for the same. But then how long would you be able to follow up on it, they just irritate you enough through their responses that you finally give up. #GiveUpZomato.”
While another one said, “Hi Aryan, I totally agree with you. Zomato does not take responsibility for anything. I have had this experience, a couple of times in recent times. The food delivered will be horrible and substandard or there will be items missing and when we approach Zomato customer care, either it is drop a mail we will revert or sorry for the inconvenience caused. This is poor customer support, since we pay the delivery fees plus the platform fee. If the core of business is not adhered to I highly doubt any initiatives would make sense.”
Another user said that after experiencing similar incident, the user deleted Zomato app permanently. “And guess what? My life is better after it. Now I no more have to feel bad about the poor customer service. Swiggy is far better at handling customer complaints,” she added.